5z999 Privacy Policy — Your Information Is Completely Safe
This policy provides a full description of how your personal information is collected, stored, used, and protected on the 5z999 platform.
Introduction and Applicability
5z999 ("we", "us", or "the platform") is a trusted online casino and sports betting service provider in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.
This privacy policy applies to the 5z999.cam website and all related services. By registering an account on this platform or using its services, you are considered to have agreed to the terms of this privacy policy. Please read the full policy carefully.
This policy applies only to 5z999's own website and services. We are not responsible for the privacy policies of third-party websites or services.
Section 1 — Data Collection
5z999 collects your personal information from various sources. We collect only the information that is necessary to provide our services and that you voluntarily provide.
1.1 Registration Information
When creating an account, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- Username and password
- Residential address (where applicable)
1.2 Identity Verification Information (KYC)
For responsible gaming policy and anti-money laundering purposes, we may collect the following information for identity verification when required:
- National ID card (NID) or passport copy
- Selfie or photo
- Address verification document
- Financial information (where applicable)
1.3 Financial Transaction Information
The necessary financial information is collected when making deposits and withdrawals through bKash, Nagad, or Rocket. We do not store full payment card or account numbers.
1.4 Automatically Collected Information
When you use our website, certain information is collected automatically:
- IP address and device information
- Browser type and version
- Page visits, clicks, and session information
- Information obtained from cookies and similar technologies
- Transaction history and gaming activity
Section 2 — Use of Information
5z999 uses collected information only for lawful and specific purposes. The purposes for which we use your information are described in detail below:
2.1 Account Management and Service Delivery
- Creating, verifying, and managing your account
- Processing deposits, withdrawals, and other financial transactions
- Providing bonuses, rewards, and promotional offers
- Providing support via live chat and email
2.2 Security and Fraud Prevention
- Ensuring account security and preventing unauthorized access
- Detecting and preventing suspicious transactions
- Complying with anti-money laundering and anti-fraud regulations
- Preventing the creation of multiple accounts
2.3 Responsible Gaming
- Verifying age to prevent access by minors
- Monitoring gaming behavior to identify problem gamblers
- Providing self-exclusion and limit-setting features
2.4 Communication and Marketing
With your consent, we may contact you for the following purposes:
- Informing you about new games, offers, and promotions
- Notifying you of important service updates and policy changes
- Providing information about tournaments and special events
You can opt out of marketing communications at any time. Contact the support team to do so.
2.5 Legal Obligations
We may use or disclose your information to meet legal obligations under applicable laws, regulations, or valid requests from government authorities.
Section 3 — Data Storage and Security
5z999 takes industry-standard technical and organizational measures to protect your personal information. Our security framework keeps your information safe in the following ways:
All data transmissions are protected by SSL/TLS encryption, which prevents third-party access.
Your password is never stored in plain text; advanced hashing algorithms are used.
Our servers are kept secure through regular security audits and patching.
Only authorized personnel may access user information for specific purposes.
3.1 Data Storage Location
Your information is stored in secure data centers. For data transfers, we ensure that adequate data protection measures are in place in the destination country.
3.2 Response to Security Breaches
In the event of a data security breach, we will promptly notify affected users and take the necessary remedial steps. A dedicated team is always active to ensure data security.
Section 4 — Sharing Information with Third Parties
5z999 does not sell, rent, or exchange your personal information. However, we may share information with specific third parties in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted service providers such as payment processors (bKash, Nagad, Rocket), game software providers, and cybersecurity firms. Information is shared with these partners only for service delivery purposes, and they are required to comply with our privacy standards.
4.2 Legal Obligations
We may disclose your information to comply with a court order, a valid request from a government authority, or applicable law. In such circumstances, we will provide only the information legally required.
4.3 Business Transfers
In the event of a business merger, acquisition, or restructuring, your information may be transferred to the relevant new entity. In that case, the new entity will be required to comply with this privacy policy, and we will notify you in advance.
We never sell your personal information to third parties for marketing purposes, and we do not share any unnecessary information without your consent.
Section 5 — Cookies and Tracking Technologies
The 5z999 website uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve our services.
5.1 Types of Cookies
- Essential Cookies: These are necessary for the core functionality of the website, such as maintaining login sessions.
- Functional Cookies: Used to remember your preferences and improve the user experience.
- Analytical Cookies: Help analyze website traffic and usage patterns.
- Security Cookies: Used to prevent fraud and unauthorized access.
5.2 Cookie Management
You can control cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies may disrupt some core functionality of the website.
5.3 Third-Party Tracking
Game providers on our website (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming) may use their own cookies. The respective provider's own privacy policy applies to those cookies.
Section 6 — Your Rights
As a 5z999 user, you have the following rights over your own personal information:
You may request a copy of all personal information we hold about you.
If your information is incorrect or incomplete, you may have it corrected.
In certain circumstances, you may request that your personal information be deleted.
You may object to marketing communications or specific data processing.
Where technically feasible, you may receive your information in a structured format.
In certain circumstances, you may temporarily restrict the processing of your information.
6.1 How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We will verify your request and respond as quickly as possible.
Please note, however, that we may be required to retain certain information due to legal obligations, active investigations, or the need to prevent fraud.
Section 7 — Protection of Minors
5z999 is an online gaming platform exclusively for individuals aged 21 and above. We do not collect personal information from minors, and doing so is strictly prohibited.
If we become aware that a minor has used our services, we will immediately close that account and delete all associated data.
Date of birth is verified at the time of registration, and age is confirmed through the KYC process where necessary. We are committed to protecting minors through both technical and procedural measures.
If a parent or legal guardian believes their child has used our platform, please notify our support team immediately.
Section 8 — Data Retention Period
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required to meet legal obligations.
8.1 Account Information
Information relating to active accounts is retained for the entire duration the account remains open. After an account is closed, certain data may be retained for a defined period for legal and regulatory reasons.
8.2 Financial Transaction Data
In accordance with anti-money laundering regulations and the requirements of financial regulatory bodies, financial transaction data may be retained for an extended period.
8.3 Data Deletion
Once the retention period has ended, or upon your valid request (where legally permissible), we securely delete or anonymise your personal data.
Section 9 — Policy Changes
5z999 may update this privacy policy from time to time. Such changes may occur due to changes in business operations, new legal requirements, or improvements to our services.
9.1 Notification of Changes
If any significant changes are made to the privacy policy, we will notify you in the following ways:
- Displaying a clear update notice on the website
- Sending a notification to your registered email address
- Updating the "Last Updated" date at the top of the page
9.2 Acceptance of Changes
Continued use of the platform after a policy change will be considered as your agreement to the updated policy. If you do not agree with the changes, please contact our support team.
Section 10 — Contact
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:
Support available in Bengali 24/7. Live chat is the most effective method for immediate assistance.
For any privacy-related matters, email us at: [email protected]
For privacy-related requests, we typically respond within business days. Complex requests may take a little longer.
10.1 Related Policies
Alongside this privacy policy, we encourage you to read the following policies as well:
- Terms & Conditions — General rules for using our services
- Responsible Gaming Policy — To ensure safe and healthy gaming
- About Us — Learn more about 5z999
This privacy policy was last updated in January 2026 and is always available at https://5z999.cam/privacy-policy.